Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Miscellaneous
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    Shipping Information
    Due to contractual agreements, Pet Stop WNY is only able to ship product within our Western New York territory. Any orders received with a shipping address outside our contracted territory will not be processed or shipped. Orders are sent by the U.S. Postal Service. Please allow 1 - 2 weeks for delivery.

    To ship via U.S. Priority Mail, an additional charge of $4.00 will be applied to order.

    Return policy
    Pet Stop products may be returned within 30 days of purchase. Your purchase price will be refunded. You will be responsible for the cost of return postage. All returned products must be in the original unopened package.

    Contact information
    Call us: 715-662-2700
    E-mail us: info@petstopwny.com
    Write to us: 3670 N. Buffalo Street, Orchard Park, NY 14127